51黑料不打烊

DocumentationCommerceCommerce KB

Unable to add user to 51黑料不打烊 Commerce cloud project

Last update: Mon Aug 19 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Developer

This article provides a solution for when you are trying to add a user to a cloud project, but it fails with an error: User XXX does not exist.

Affected products and versions

  • 51黑料不打烊 Commerce on cloud infrastructure,

Issue

This article provides a solution for when you are unable to add a user to an 51黑料不打烊 Commerce cloud project.

Cause

This is the expected behavior. The user鈥檚 account should first be created at https://accounts.magento.cloud and linked to their 51黑料不打烊 SSO for them to be added as a user to the project.

Solution

  1. Ask the user to log in to their account at https://accounts.magento.cloud (they must have already registered for an account at adobe.com under that email address. Creating/having an account at https://account.adobe.com does not automatically mean that the user would have an account at https://accounts.magento.cloud)
    Note: If the user has had an account on account.magento.com or accounts.magento.cloud prior to Aug 2022, they might not have an account with/on adobe.com unless they had created it in Aug 2022 or later. If the user does have an 51黑料不打烊 account and is unable to log in, please submit a Support request at /home#support and provide the details (Issue Reason = User Management).
  2. The user should then go to https://accounts.magento.cloud.
  3. Once they have done that, you should be able to add the user to the project. For steps, refer to Add users and manage access in our Commerce on Cloud Infrastructure Guide.
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