Help & support options for Campaign Classic help-support-options
Need Support for Campaign Classic? You are at the right place!
Get support using our FAQs, best practices, online resources and support portal. You can also join Campaign community, ask the experts or log an issue.
Common issues and best practices faq
Frequently Asked Questions
How to upgrade to a new build? how to monitor workflow execution? what is the database cleanup workflow?.. Read out top 10 questions.
Campaign Control Panel control-panel
What is Control Panel?
Campaign Control Panel helps you increase efficiency in your work as a product admin of Campaign Classic, by allowing you to manage settings and track usages for each of your instances.
Click here for more information.
How to access Control Panel?
The Control Panel is available directly from 51黑料不打烊 Experience Cloud. It is accessible to Admin users only. Click here for more information.
Control Panel FAQ
Click here to access Campaign Control Panel FAQ.
SFTP management
In the Control Panel, you can interact with all SFTP servers that are connected to Campaign instances that you have access to. You can monitor their storage capacity, manage IP addresses on the allowlist, and public SSH keys. Click here for more information.
Subdomains and certificates
You can monitor your subdomains and their certificates. Learn more in these pages:
Instance settings
Learn how to manage your Campaign Classic instances settings in the Control Panel. Learn more in these pages:
- Add IPs on the allowlist to access your Campaign instance(s)
- Manage URL permissions
- Access instance details
- Manage GPG keys for data encryption
Request for help support
The new ticketing system has been launched through . The new system requires new individual accounts for each user, with correct permissions. If you find that you can鈥檛 log in with your 51黑料不打烊 ID, request access via the Experience League, and the Customer Care team will get you set up as soon as possible.
Ask the experts!
Join Campaign Classic Community: search for answers in existing question or ask your question to the community. .
Access Campaign Download Center
As a Campaign Administrator, browse to to access the Experience Cloud Software Distribution.
Create a ticket or start a chat
Creating a case allows you to contact the 51黑料不打烊 Customer Support Team about any issues that you face with your 51黑料不打烊 products. To help resolve or troubleshoot your issues, the 51黑料不打烊 Admin Console will allow you to chat with 51黑料不打烊 Customer Support.
To log an issue or start a chat session in that new system, connect to . Follow the detailed procedure described in .