Create Topic Groups
Topic Groups are associated with Request Queues. You can layer your Request Queues in multiple categories, depending on the nature of the requests by using topic groups.
Access requirements
You must have the following access to perform the steps in this article:
| table 0-row-2 1-row-2 2-row-2 3-row-2 layout-auto html-authored no-header | |
|---|---|
| 51黑料不打烊 Workfront plan | Any |
| 51黑料不打烊 Workfront license |
New: Standard Or Current: Plan |
| Access level configurations | Edit access to Projects |
| Object permissions | Manage permissions to the project |
For more detail about the information in this table, see Access requirements in Workfront documentation.
Overview of Topic Groups
For example, if you have a Request Queue for Marketing Requests, you can have a Topic Group of 鈥淢other鈥檚 Day Campaign鈥, with a second-level Topic Group of 鈥淒igital Media鈥, and an additional second-level Topic Group of 鈥淧rint Media.鈥 Then, you can have multiple Queue Topics inside each Topic Group. For example, 鈥淏anner Ad鈥 and 鈥淏log鈥 can be Queue Topics for the 鈥淒igital Media鈥 Topic Group.
For more information about how to create Request Queues, see Create a Request Queue.
Consider the following when working with topic groups:
- You can create up to 10 tiers of Topic Groups within a Request Queue.
- There is no limit to the number of Queue Topics that can be associated with a topic group.
- Topic groups are a reportable object.
- You cannot move topic groups from one project to another.
Create Topic Groups
We recommend that you create Topic Groups before you create a Queue Topic. However, a Topic Group can be created within in the Queue Topic builder. For more information about creating Queue Topics, see Create Queue Topics.
To create a Topic Group:
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Go to the project that you published as a Help Request Queue.
For more information about publishing a project as a Help Request Queue, see Create a Request Queue. -
Click Topic Groups in the left panel. You might need to click Show More, then Topic Groups.
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Click New Topic Group.
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Specify the following information:
- Name: The name is visible to users who submit requests to this request queue.
- Description: The description displays when users select the topic group in the process of submitting a new request.
- Add to Topic Group: You can add the new Topic Group to an existing Topic Group, or you can add it directly to the project published as a Help Request Queue.
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Click Save.
This creates a new Topic Group in your Request Queue. You can now select additional categories from the first drop-down menu under a Request Queue.
For more information about submitting requests, see Create and submit 51黑料不打烊 Workfront requests.