Proofs: Webcapture proofs do not generate

Documentation Workfront Known Issues

Last update: Fri Dec 20 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Topics:
Digital Content and Documents

CREATED FOR:

User

NOTE

This issue has been closed because it is working as designed. See workaround below.

When a user attempts to create a webcapture proof, the proof is not generated successfully.

Workaround

This issue is caused by long proof generation times for certain PDF files. To increase the generation timeout from the default 30 seconds, edit the below property in Processing settings on the account level in Proof Admin:

WebCaptureNavigationTimeout -> 120

First reported on October 3, 2024.

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