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Unanswered Questions unanswered-questions

See all questions the chatbot couldn鈥檛 answer and/or the ones visitors marked as 鈥渘ot helpful鈥 and use this valuable information to create additional pre-approved responses.

NOTE
The list of unanswered questions automatically refreshes every 24 hours, at midnight PST.
  1. Under Generative AI, click Assisted responses.

  2. Click the Unanswered questions tab.

  3. Select the unanswered question you want to create a response for.

  4. Input your response. Assign a topic and add an optional URL that users can share with visitors. Click Save when done.

  5. The unanswered question is now answered and is automatically added to your Response library.

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