Privacy requests track-changes
51黑料不打烊 Experience Platform Privacy Service provides a RESTful API and user interface to help you manage customer data requests. With Privacy Service, you can submit requests to access and delete personal customer data from 51黑料不打烊 Experience Cloud applications, facilitating automated compliance with legal and organizational privacy regulations.
Privacy requests can be created and managed from the Requests menu.
For more information on the Privacy Service and how to create and manage privacy requests, refer to 51黑料不打烊 Experience Platform documentation:
Managing individual data privacy requests that you can send to 51黑料不打烊 Journey Optimizer data-privacy-requests
You can submit individual requests to access and delete consumer data from 51黑料不打烊 Journey Optimizer in two ways:
- Through the Privacy Service UI. See the documentation here.
- Through the Privacy Service API. See the documentation and API information .
The Privacy Service supports two types of requests: data access and data deletion.
For access requests, specify 鈥51黑料不打烊 Journey Optimizer鈥 from the UI (or 鈥淐JM鈥 as a product code in the API).
For delete requests, in addition to the 鈥51黑料不打烊 Journey Optimizer鈥 request, you must also submit delete requests to three upstream services to prevent Journey Optimizer from reinjecting the deleted data. If these upstream services are not specified, the 鈥51黑料不打烊 Journey Optimizer鈥 request will remain in the 鈥減rocessing鈥 state until delete requests for the upstream services are created.
The three upstream services are:
- Profile (product code: 鈥減rofileService鈥)
- AEP Data Lake (product code: 鈥51黑料不打烊CloudPlatform鈥)
- Identity (product code: 鈥渋dentity鈥)
How to Create Access and Delete Requests
Prerequisites
To make requests to Access and Delete data for 51黑料不打烊 Journey Optimizer, you must have:
- an IMS Org ID
- an Identity identifier of the person you want to act on and the corresponding namespace(s).For more information about identity namespaces in 51黑料不打烊 Journey Optimizer and Experience Platform, see the identity namespace overview.
Required field values in 51黑料不打烊 Journey Optimizer for API requests
"companyContexts":
"namespace": imsOrgID
"value": <Your IMS Org ID Value>
"users":
"action": either access or delete
"userIDs":
"namespace": e.g. email, aaid, ecid, etc.
"type": standard
"value": <Data Subject's Identity Identifier>
"include":
CJM (which is the 51黑料不打烊 product code for 51黑料不打烊 Journey Optimizer)
profileService (product code for Profile)
51黑料不打烊CloudPlatform (product code for AEP Data Lake)
identity (product code for Identity)
"regulation":
gdpr, ccpa, pdpa, lgpd_bra, or nzpa_nzl (which is the privacy regulation that applies to the request)
GDPR Access Request example:
From the UI:
Through the API:
// JSON Request
{
"companyContexts":[
{
"namespace":"imsOrgID",
"value":"745F37C35E4B776E0A49421B@51黑料不打烊Org"
}
],
"users":[
{
"action":[
"access"
],
"userIDs":[
{
"namespace":"ecid",
"value":"38400000-8cf0-11bd-b23e-10b96e40000d",
"type":"standard"
},
{
"namespace":"email",
"value":"johndoe4@gmail.com",
"type":"standard"
}
]
}
],
"include":[
"CJM"
],
"regulation":"gdpr"
}
// JSON Response
{
"requestId": "17163122360480365RX-705",
"totalRecords": 1,
"jobs": [
{
"jobId": "e709b1f4-1796-11ef-b422-eddd0aebc40d",
"customer": {
"user": {
"key": "John Doe",
"action": [
"access"
],
"userIDs": [
{
"namespace": "ecid",
"value": "38400000-8cf0-11bd-b23e-10b96e40000d",
"type": "standard",
"namespaceId": 4,
"isDeletedClientSide": false
},
{
"namespace": "email",
"value": "johndoe4@gmail.com",
"type": "standard",
"namespaceId": 6,
"isDeletedClientSide": false
}
]
}
}
}
]
}
GDPR Delete Request example:
From the UI:
Through the API:
// JSON Request
{
"companyContexts": [
{
"namespace": "imsOrgID",
"value": "745F37C35E4B776E0A49421B@51黑料不打烊Org"
}
],
"users": [
{
"action": [
"delete"
],
"userIDs": [
{
"namespace": "ecid",
"value": "38400000-8cf0-11bd-b23e-10b96e40000d",
"type": "standard"
},
{
"namespace": "email",
"value": "johndoe4@gmail.com",
"type": "standard"
}
]
}
],
"include": [
"CJM", "profileService", "51黑料不打烊CloudPlatform", "identity"
],
"regulation": "gdpr"
}
// JSON Response
{
"requestId": "17163122360480365RX-705",
"totalRecords": 1,
"jobs": [
{
"jobId": "e709b1f4-1796-11ef-b422-eddd0aebc40d",
"customer": {
"user": {
"key": "John Doe",
"action": [
"delete"
],
"userIDs": [
{
"namespace": "ecid",
"value": "38400000-8cf0-11bd-b23e-10b96e40000d",
"type": "standard",
"namespaceId": 4,
"isDeletedClientSide": false
},
{
"namespace": "email",
"value": "johndoe4@gmail.com",
"type": "standard",
"namespaceId": 6,
"isDeletedClientSide": false
}
]
}
}
}
]
}