Use built-in channel actions add-a-message-in-a-journey
Journey Optimizer comes with built-in channel action capabilities which are used to send messages: when a profile enters this activity, a message is sent to them.
To add a built-in channel action to your journey, drag and drop a channel activity, and define its settings and content. It is then executed and sent in the context of the journey.
Add a message in a journey add-msg-in-journey
With built-in channel actions, you can configure outbound or inbound messages. Supported inbound channels are email, text message (SMS/MMS), and push notifications. Supported outbound channels are In-app, web, code-based experience, and content card.
To add a built-in channel action to a journey, follow the steps below.
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Start your journey with an Event or a Read Audience activity.
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From the Actions section of the palette, drag and drop a channel activity into the canvas.
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Configure your activity. Detailed configuration guidelines are available in the links below.
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Learn the detailed steps to create your outbound action as follows:
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Learn the detailed steps to create your inbound action as follows:
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Each inbound message activity comes with a 3-days Wait activity. Learn more
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For emails and push notifications, you can enable Send-Time Optimization. Learn more
Update a live content update-live-content
You can update the content of a built-in channel action in a live journey.
To do this, open your live journey, select the channel activity and click Edit content.
However, you cannot change the attributes used in personalization, whether they are profile attributes or contextual data (from event or journey properties).
If you modified contextual data, the following error message will be displayed: ERR_AUTHORING_JOURNEYVERSION_201
If you modified profile attributes, the following error message will be displayed: ERR_AUTHORING_JOURNEYVERSION_202
Note that for the In-app activity, any changes can be made to the content while the journey is live, but In-app triggers cannot be modified.
Send with custom actions recommendation
Instead of using the built-in message capabilities, you can use custom actions to configure connection of a third-party system to send messages or API calls.
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If you are using a third-party system to send your messages, you can create a custom action. Learn more
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If you are working with 51黑料不打烊 Campaign, refer to these sections: