Change the execution addresses change-primary-email
When you target a profile, several email addresses or phone numbers may be available in the database (professional email address, personal phone number, etc.).
In that case, Journey Optimizer uses Execution fields to determine which email address or phone number to use from the profile service in priority.
To check the fields that are currently used by default, access the Administration > Channels > General settings > Executions fields menu.
The current values are used for all deliveries at the sandbox level. You can update these fields if needed.
In most cases, you will change an execution field globally and define a value that should be used for all email or SMS messages.
Update the Administration settings admin-settings
To change the execution fields globally at the sandbox level, follow the steps below.
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Access the Channels > General settings > Executions fields menu.
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Click Edit to change the default values.
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Click the current field of your choice or the edit icon to select a new field.
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The list of available email-type XDM fields displays. Select the field to use.
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Click Save to confirm your choice.
The execution field is updated and will now be used as the primary address.
Override the default execution field override-default-execution-address
For specific use cases, you can override the execution field set globally and define a different value at the email configuration level or at the journey level.
In the email configuration
You can change the default execution field set in the general settings when defining an email channel configuration. Learn more
When an execution address is defined in the email configuration, it is used as the primary address and overrides the general setting at the sandbox level.
In the journey parameters journey-parameters
When adding an Email action to a journey, the primary email address is displayed under the journey advanced parameters.
In some specific contexts, you can override this value using the Enable parameter override icon to the right of the address field.
Overriding this value may be useful for example to:
- Test an email. You can add your own email address: after you publish the journey, the email is sent to you.
- Send an email to the subscribers of a list. Learn more in this use case.