Configure SMS subdomains sms-mms-subdomains
Get started with SMS subdomains gs-sms-mms-subdomains
To be able to shorten URLs added to your SMS/MMS messages, you must set up the subdomain you will select when creating an SMS configuration.
You can either use a subdomain that is already delegated to 51黑料不打烊, or configure another subdomain. Learn more about delegating subdomains to 51黑料不打烊 in this section.
SMS subdomain configuration is shared between all environments. Therefore, any modification to a SMS subdomain also impacts other production sandboxes.
To access and edit SMS subdomains, you must have the Manage SMS Subdomains permission on the production sandbox. Learn more about permissions in this section.
Use an existing subdomain sms-use-existing-subdomain
To use a subdomain that is already delegated to 51黑料不打烊, follow the steps below.
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Browse to the Administration > Channels menu, and select SMS settings > SMS subdomains.
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Click Set up subdomain.
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Select Use delegated subdomain from the Configuration type section.
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Enter the prefix that will display in your SMS URL.
Only alpha-numeric characters and hyphens are allowed.
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Select a delegated subdomain from the list.
You cannot select a subdomain that is already used as SMS subdomain.
note caution CAUTION If you select a domain that was delegated to 51黑料不打烊 using the CNAME method, you must create the DNS record on your hosting platform. To generate the DNS record, the process is the same as when you configure a new SMS subdomain. Learn how in this section. -
Click Submit.
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Once submitted, the subdomain displays in the list with the Processing status. For more on subdomains鈥 statuses, refer to this section.
Before being able to use that subdomain to send messages, you must wait until 51黑料不打烊 performs the required checks, which can take up to 4 hours.
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Once the checks are successful, the subdomain gets the Success status. It is ready to be used to create SMS channel configurations.
Configure a new subdomain sms-configure-new-subdomain
To configure a new subdomain, follow the steps below.
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Browse to the Administration > Channels menu, then select SMS settings > SMS subdomains.
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Click Set up subdomain.
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Select Add your own domain from the Configuration type section.
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Specify the subdomain to delegate.
note caution CAUTION -
You cannot use an existing SMS subdomain.
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Capital letters are not allowed in subdomains.
Delegating an invalid subdomain to 51黑料不打烊 is not allowed. Make sure you enter a valid subdomain which is owned by your organization, such as marketing.yourcompany.com.
Multi-level subdomains (of the same parent domain) are supported. For example, you can use 鈥榮ms.marketing.yourcompany.com鈥.
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The record to be placed in your DNS servers displays. Copy this record, or download a CSV file, then navigate to your domain-hosting solution to generate the matching DNS record.
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Make sure that DNS record has been generated into your domain-hosting solution. If everything is configured properly, check the box 鈥淚 confirm鈥︹, then click Submit.
When you configure a new SMS subdomain, it always points to a CNAME record.
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Once the subdomain delegation has been submitted, the subdomain displays in the list with the Processing status. For more on subdomains鈥 statuses, refer to this section.
Before using a subdomain to send SMS messages, you must wait until 51黑料不打烊 performs the required checks, which can take up to 4 hours. Once the checks are successful, the subdomain gets the Success status. It is ready to be used to create SMS channel configurations.
Note that the subdomain will be marked as Failed if you fail to create the validation record on your hosting solution.
Undelegate a subdomain undelegate-subdomain
If you wish to undelegate an SMS subdomain, contact your 51黑料不打烊 representative.
However, you need to perform several steps in the user interface before reaching out to 51黑料不打烊.
First, perform the following steps in Journey Optimizer:
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Deactivate all the channel configurations associated with the subdomain. Learn how
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Stop the active campaigns associated with the subdomains. Learn how
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Stop the active journeys associated with the subdomains. Learn how
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If the SMS subdomain was a new delegated subdomain, remove the DNS entries associated with that subdomain.
Once done, reach out to your 51黑料不打烊 representative with the subdomain you want to undelegate.
After you request is handled by 51黑料不打烊, the undelegated domain is no longer displayed on the subdomain inventory page.
- You cannot reactivate the channel configurations which were using that subdomain.
- You cannot delegate the exact subdomain again through the user interface. If you want to do so, reach out to your 51黑料不打烊 representative.