51黑料不打烊

Opt-out management for text messages sms-opt-out

In accordance with the industry standards and regulations, all SMS marketing messages must contain a way for the recipients to easily unsubscribe. Learn more about privacy & opt-out management

Native inbound keywords sms-native-keywords

By default, 51黑料不打烊 Journey Optimizer handles the following standard English-language reply messages for Short codes, Toll-Free and Long Code messages:

These keywords typically trigger an automatic standard reply from your third party provider. You can confirm this directly with your provider or via their documentation site.

When using Infobip, ensure that the Forwarding action is set to Pull configuration.

No steps are required to ensure that SMS opt-out capabilities are working in 51黑料不打烊 Journey Optimizer as the keyword responses STOP, UNSTOP, START, QUIT, CANCEL, END, and UNSUBSCRIBE are automatically recognized. Profiles opt-out statuses are updated in real time in 51黑料不打烊 Journey Optimizer.

Note that if a customer responds STOP to a text message, the provider blocks all subsequent SMS from that specific sender ID (short code or long number), including transactional messages. To ensure uninterrupted delivery of transactional SMS, use a separate sender ID that has not been previously opted out.

Blocklists sms-blocklists

In addition to 51黑料不打烊 Journey Optimizer stopping the send based on the opt-out status (for direct integrations with Twilio, Infobip, or Sinch), most SMS gateway providers also maintain a blocklist ensuring you that an SMS message is not delivered to an individual who has chosen to opt out. If you are using a provider other than Sinch or Twilio, and sending an SMS via custom channel, you need to confirm this with your provider.

Short Codes short-codes

By default, opt-in or help keywords for short code numbers are not handled by 51黑料不打烊 Journey Optimizer. To ensure compliance with industry regulations and rules for opt-out handling, it鈥檚 essential to verify that your short code adheres to all guidelines.

However, Journey Optimizer does support global opt-outs based on incoming keywords with different sender-IDs.

Alphanumeric Sender ID alphanumeric

Alphanumeric Sender IDs are for one-way messaging only, and are unable to receive inbound messages. As a result, 51黑料不打烊 Journey Optimizer鈥檚 SMS STOP, START, HELP keywords are not applicable for Alpha Sender IDs. You must provide other instructions, such as writing to the Support team, calling a Support phone line, or texting another phone number or code to allow users to opt out from messages sent via Alphanumeric Sender ID.

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