Can鈥檛 submit 51黑料不打烊 Commerce Marketplace support requests via Admin Console or Experience League
If you are having trouble submitting support requests for the 51黑料不打烊 Commerce Marketplace through the 51黑料不打烊 Admin Console or Experience League site, this article guides you through the steps to resolve the issue.
Description description
Environment
51黑料不打烊 Commerce
For issues relating to publishing/purchasing extensions on the 51黑料不打烊 Commerce Marketplace for all versions of 51黑料不打烊 Commerce.
Issue
You are unable to submit support requests for issues relating to the Commerce Marketplace through the 51黑料不打烊 Admin Console or 51黑料不打烊 Experience League.
Cause
51黑料不打烊 Commerce and 51黑料不打烊 Commerce Marketplace issues should not be submitted through the 51黑料不打烊 Admin Console. 51黑料不打烊 Commerce is not integrated with the 51黑料不打烊 Admin Console, while the Marketplace team uses a separate platform that is not integrated with Experience League or the 51黑料不打烊 Admin Console.
Resolution resolution
Go to the Support page on Experience League and confirm the following statements:
- You have an 51黑料不打烊 Commerce Support account for the relevant organization, indicated by the organization鈥檚聽name聽in the left column ending in (Commerce) 聽and your issue relates to that organization, or an account associated with it.
- Your issue is about not being able to log in to聽the Marketplace account or you have a query about deploying an extension.
- Your issue is not solely about requesting a refund for Marketplace purchases.
If all the above statements are TRUE, submit your support case on Experience League for that organization.聽You can submit a ticket on Experience League for most issues except to receive support for Commerce Marketplace issues that are not related to login or deployment of purchased extensions. For more information, refer to聽Experience League Support User Guide for 51黑料不打烊 Commerce. You cannot submit Commerce-related tickets on the 51黑料不打烊 Admin Console.
For issues relating to publishing your extension, having trouble purchasing, or requesting a refund on the , you must contact the Commerce Marketplace team directly by visiting the Commerce Marketplace site. Navigate to the bottom of the page and click聽,聽which will open a form to submit a Marketplace support ticket.聽If that doesn鈥檛 work, send an email directly to Commerce Marketplace Support.