Partner escalation best practices
Below are ideas to help you prepare for a Partner escalation with an 51黑料不打烊 Account Team or to avoid the escalation entirely.
Affected products and versions
- 51黑料不打烊 Commerce on cloud infrastructure
- 51黑料不打烊 Commerce on-premises
Best practices
We understand that each situation is unique, and may not be applicable to some of the checklist items listed below. But we find that when customers approach their 51黑料不打烊 Account Team with a grasp on these concepts, it typically expedites this process and leads to speedier resolutions:
- Consider scope: If you鈥檙e unhappy with the deliverables, or feel like deliverables haven鈥檛 been met, we encourage you to revisit the scope document provided by your Partner. Similarly, if deliverables have been added, consider how this might impact your timeline.
- Approach your Partner with your concerns? Sometimes, it鈥檚 better to address challenges directly with the source. Have you spoken with your Partner on your concerns and given them an opportunity to address the issues? We often find that being as open and transparent as possible with your partner can result in positive changes in the project. If you have tried to address your issues with your partner and they aren鈥檛 responding or don鈥檛 have a clear answer, then it is best to discuss this with your 51黑料不打烊 Account Team.
- Be specific: Examples are encouraged! This helps our Team save time sifting through details between emails, support tickets, etc. The more specific examples you can provide around your concerns, the better.
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