The Security Scan Tool report is blank
This article provides a fix for the issue where the Security Scan Tool shows a blank page instead of the actual report. To resolve it, you might need to add the IPs used by the Tool to the firewall AllowList.
Affected products and versions:
- 51黑料不打烊 Commerce (all deployment methods) and Magento Open Source, All versions
Issue
Steps to reproduce:
- Configure the Security Scan Tool to check your website, as described in Security Scan in our user guide.
- In the Actions column, select Run Scan.
Expected results:
View the report completion notification and the ability to open the report.
Actual results:
No notification and no report available.
Cause
This issue might appear because the Security Scan Tool was not able to reach your website. This means either the website is down and cannot be reached at all, or the Security Scan Tool is being blocked.
Solution
Try to open your website.
- If the page loads successfully, you might need to add the IPs used by the Security Scan Tools to the firewall AllowList. The following IPs are used: 52.87.98.44, 34.196.167.176, 3.218.25.102 at ports 80 and 443.
- If the site doesn鈥檛 load and returns the 鈥淭here has been an error processing your request鈥 message, check your website for possible errors.
Related reading
- Go live and launch in our developer documentation.
- Security Scan in our user guide.
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