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DocumentationCampaignCampaign Web User Interface

Email delivery report email-report

Last update: Thu Apr 17 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
  • Applies to:
  • Campaign v8 Web User Interface

The Email delivery report offers comprehensive insights and data specific to the email channel. It provides detailed information on the performance, effectiveness, and outcomes of your individual deliveries, providing you with a comprehensive overview.

Delivery summary delivery-summary-email

Initial target population email-delivery-targeted-population

The Initial target population graph displays data relative to your recipients. Metrics are calculated during delivery preparation and show: the initial audience, the number of messages to send, the number of recipients excluded.

Screenshot of a graph showing data {modal="regular"}

Mouse-over a portion of the graph to display the exact number.

Screenshot of a graph with a mouse over a portion to display the exact number {modal="regular"}

Learn more about Email delivery report metrics.

  • Initial audience: Total number of targeted recipients.

  • To deliver: Total number of messages to be delivered after delivery preparation.

  • Exclusion: Total number of recipients excluded from the target population.

Delivery statistics email-delivery-stats

The Delivery statistics graph details the success of your delivery. Metrics are detailed below.

Screenshot of a graph showing the details of the delivery statistics {modal="regular"}

Learn more about Email campaign report metrics.

  • Message sent: Total number of messages to be delivered after delivery preparation.

  • Success: Number of messages processed successfully in relation to the number of messages to be delivered.

  • Errors: Total number of errors cumulated during deliveries and automatic rebound processing in relation to the number of messages to be delivered.

  • New quarantines: Total number of addresses quarantined following a failed delivery (user unknown, invalid domain) in relation to the number of messages to be delivered.

Causes of exclusion email-delivery-exclusions

The Causes of exclusion graph and table show the breakdown per rule of messages rejected during the delivery preparation. Exclusion rules are detailed in the Campaign v8 (console) documentation.

Screenshot of the Causes of exclusion graph and table {modal="regular"}

Learn more about Email delivery report metrics.

  • User unknown: Error type generated during delivery to indicate that the email address is invalid.

  • Invalid domain: Error type generated when sending a delivery to indicate that the domain of the email address is wrong or does not exist.

  • Mailbox full: Error type generated after five delivery attempts to indicate that the recipients’ inbox contains too many messages.

  • Account disabled: Error type generated when sending a delivery to indicate that the address no longer exists.

  • Refused: Error type generated when an address is rejected by the IAP (Internet Access Provider), for instance following the application of a security rule (anti-spam software).

  • Unreachable: Error type which occurs in the message distribution string: incident on the SMTP relay, domain temporarily unreachable, etc

  • Not connected: Error type to indicate that the recipients’ mobile phone is switched off or disconnected from the network at the time of sending.

Delivery throughput delivery-throughtput

This report presents detailed information regarding the delivery throughput of the entire platform within a specified timeframe. The primary metric used to measure the speed of message delivery is the number of messages sent per hour.

Screenshot of the delivery throughput {modal="regular"}

Broadcast statistics broadcast-statistics

The Broadcast statistics table contains the available data for possible errors encountered with each domain. Metrics are detailed below.