Receiving alerts when failures happen receiving-alerts-when-failures-happen
About delivery alerting about-delivery-alerting
The Delivery alerting feature is an alert management system that enables a group of users to automatically receive notifications containing information on the execution of their deliveries.
The notifications sent contain a report based by default on the following criteria:
- Failed deliveries
- Deliveries with failed preparation
- Deliveries with a bad soft bounce error ratio
- Deliveries with a bad hard bounce error ratio
- Deliveries with a pending status longer than usual
- Deliveries with a low throughput
- Deliveries in progress
The recipients of the alerts can monitor the deliveries that are being processed by 51ºÚÁϲ»´òìÈ Campaign and take appropriate actions when there are issues in their execution.
These alerting notifications can be customized depending on specific alerting criteria that are defined through a dashboard in the 51ºÚÁϲ»´òìÈ Campaign interface.
The notifications sent contain:
- A Summary displaying the number of deliveries meeting the criteria that you defined and the label/color that you chose for each criterion.
- A Details section listing all of the delivery criteria defined for the corresponding dashboard and all of the deliveries for each criterion.
Delivery alerting dashboards delivery-alerting-dashboards
About delivery alerting dashboards about-delivery-alerting-dashboards
To manage the notifications’ recipients, define the alerting criteria and access the history of the alerts, you need to use dashboards.
From the 51ºÚÁϲ»´òìÈ Campaign interface, you can:
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Create and manage delivery alerting dashboards. See Creating a delivery alerting dashboard.
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Define and manage delivery alerting criteria for each dashboard. For example, you can build alerts based on deliveries with failed preparation or deliveries with a low throughput only. See About alerting criteria.
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Modify the criteria parameters for each dashboard. See Criteria parameters.
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Define a group of recipients for each dashboard.
For example, you want to inform the users with administration rights of the failed deliveries only. However, you want the marketing users to receive information on the deliveries with a soft bounce bad error ratio. Therefore, you need to create two different dashboards and define the criteria that you want for each group of recipients.
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Access the history of all sent alerts for each dashboard.
When selecting a dashboard, the last sent alert for this dashboard is displayed by default. All sent alerts are listed on the left of the screen. Click an item in the History list to access the corresponding alerts.
Creating a delivery alerting dashboard creating-a-delivery-alerting-dashboard
If you want to send notifications based on specific criteria to different groups of users, you need to use several dashboards. To create a new dashboard:
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Go to Administration > Channels > Delivery alerting.
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Select Delivery alerting dashboards and click Create.
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Check the Enabled box to activate the current dashboard.
If this option is disabled, notifications linked to this dashboard are no longer sent. This option is disabled by default.
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Select the group of recipients that you want to notify from the Alert group drop-down list. To modify or create a group, see Creating a security group and assigning users.
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From the Delivery alerting criteria section, click Create element to add criteria. See About alerting criteria.
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Select the Edit properties button. In the Criteria parameters tab, define how the criteria will be applied. See Criteria parameters.
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Click Create to save the dashboard.
Now each time a delivery meets the criteria that you defined in this dashboard, an alerting notification will be sent to the specified group of users.
Delivery alerting criteria delivery-alerting-criteria
About alerting criteria about-alerting-criteria
To access the delivery alerting criteria, go to Administration > Channels > Delivery alerting and select Delivery alerting criteria.
The following criteria can be used in the delivery alerting dashboards:
- Deliveries failed: Any delivery scheduled within a defined range, with an erroneous status.
- Deliveries with preparation failed: Any delivery modified within a defined range, for which the preparation step (target calculation and content generation) has failed. For more on this, see Preparing the send.
- Delivery with bad error ratio for soft bounces: Any delivery scheduled within a defined range, with a status at least In progress, with a soft bounce error ratio greater than a defined percentage.
- Delivery with bad error ratio for hard bounces: Any delivery scheduled within a defined range, with a status at least In progress, with a hard bounce error ratio greater than a defined percentage.
- Deliveries with long start pending: Any delivery scheduled within a defined range, with a Start pending status for longer than a defined duration, Start pending status meaning that the messages have not been taken into account by the system yet.
- Deliveries with low throughput: Any delivery started for longer than a defined duration, with less than a defined percentage of processed messages, with a throughput lower than a defined value.
- Deliveries in progress: Any delivery scheduled within a defined range, with the In progress status.
You can select any item from the Delivery alerting criteria list to access its details.
For each criterion, you can define the following settings:
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Indicators to add in alerts, meaning the columns that will appear in the notification’s Details section for the deliveries corresponding to the selected criterion.
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Alert type, meaning the label and the color that will appear next to the delivery criterion in the notification’s summary.
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Criteria frequency<