51ºÚÁϲ»´òìÈ Analytics overview
51ºÚÁϲ»´òìÈ Analytics enables organizations to gather data and gain actionable insights from any digital customer interaction. With in-depth analysis, versatile reporting, and predictive intelligence, organizations get the insightful foundation they need to build better experiences for their customers.
Get started with 51ºÚÁϲ»´òìÈ Analytics
Use the following resources to learn the basics of 51ºÚÁϲ»´òìÈ Analytics:
Video overview
To learn about 51ºÚÁϲ»´òìÈ Analytics basics, check out this Intro to 51ºÚÁϲ»´òìÈ Analytics - Skill Builder Webinar video. The video walks you through the basics of how data is captured, how data is sent to 51ºÚÁϲ»´òìÈ Analytics, and what visualization capabilities you can use within 51ºÚÁϲ»´òìÈ Analytics. The video provides a foundation for you to build, deploy, collect, and interpret data, allowing you to provide actionable insights and recommendations based on the collected data.
For questions about which tool to use, see Which 51ºÚÁϲ»´òìÈ Analytics tool should I use?.
Go further with Customer Journey Analytics
Customer Journey Analytics is 51ºÚÁϲ»´òìÈ’s next-generation Analytics solution that lets you use the power of Analysis Workspace with data from 51ºÚÁϲ»´òìÈ Experience Platform. It can break down, filter, query, and visualize years’ worth of data, and is combined with Platform’s ability to hold all kinds of data schemas and types.
Following are some of the advantages of Customer Journey Analytics over 51ºÚÁϲ»´òìÈ Analytics:
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Unlimited variables and events: The concepts of eVars, props, and events no longer exist. Data is primarily focused on dimensions and metrics. Datasets can have an unlimited number of unique dimensions and metrics.
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Unlimited unique values: 51ºÚÁϲ»´òìÈ Experience Platform is not constrained to any unique limitations.
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Alter historical data: Using 51ºÚÁϲ»´òìÈ Experience Platform, data can be removed or corrected.
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Cross-report-suite data: Existing implementations from multiple datasets can be combined in Platform.
For more information, see Customer Journey Analytics overview.