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Manage audiences

Audiences can be managed in Customer Journey Analytics using Components > Audiences.

Understand audience management tasks

Managing previously created audiences lets you:

  • Schedule or de-schedule automatic audience refresh/update. The maximum expiration on the schedule is 1 year.
  • Renew an audience refresh schedule when it is about to expire. Expiring audiences are treated similarly to expiring scheduled reports - the admin gets an email a month before the schedule expires.
  • View the refresh interval and the last time that an audience was updated
  • Gain insight into the amount of time it took to produce an audience from Customer Journey Analytics. And the amount of time it took to have the audience appear in Real-time Customer Platform for activation purposes.
  • See whether the audiences in Customer Journey Analytics are being actively used by Real-time Customer Platform. Or (ideally) any Experience Platform applications that consume the audiences created by Customer Journey Analytics.

If you do have Audience View access, you can view audiences. If you do have Audience Create access, you can edit and delete audiences.

View audiences in the Audiences list

The Audiences list ➊ shows the existing audiences.

Audiences manager

To view the Audience list:

  1. In Customer Journey Analytics, select Components > Audiences.

  2. (Optional) Use ColumnSetting to configure which columns to display.

  3. (Optional) Search for an audience using Search .

    The following columns are available with information about each audience:

    table 0-row-2 1-row-2 2-row-2 3-row-2 4-row-2 5-row-2 6-row-2 7-row-2 8-row-2 9-row-2 10-row-2
    Column Description
    SelectBox When one or more audiences are selected, a blue action bar appears at the bottom of the Audiences interface. See Actions for more details.
    Title & Description The title and description you entered when you created the audience.
    Data view The data view in which this audience was created.
    Audience size The total number of people in this audience.
    Owner The owner of the audience - the person who created the audience.
    Refresh frequency The refresh interval configured when the audience was created.
    Tags Any tags that are applied to this audience.
    Publishing status Can show StatusGreen Ready, StatusGray In progress, or StatusRed Error.
    Last refreshed Timestamp when the audience was last refreshed.
    Last modified Timestamp when the audience was last edited or modified.

Edit audiences

You can edit the settings of an audience at any time. When you edit an audience (either a one-time audience or a recurring audience), a republish is required.

To edit an audience:

  1. In Customer Journey Analytics, select Components > Audiences.

    The Audiences page is displayed.

  2. Select the title of the audience that you want to edit.

    The Edit audience dialog displays.

  3. You can update any of the available fields for the audience. For information about the fields you can update, see Audience builder in the article, Create and publish audiences.

  4. Select Republish.

Actions

The following are common actions in the Scheduled Projects manager. You can select actions from the context menu:

Icon
Action
Description
Labels
Tag
Tag the selected audiences. In the Update tags: audience name dialog, select tags from the dropdown menu or type one or more new tags. Select Save to save.
Delete
Delete
Delete the selected audiences.
Edit
Rename
Rename the selected audience. Use the Rename: audience name dialog to rename the audience and select Save to save.

The following actions are available from the blue action bar when selecting one or more scheduled projects.

Icon
Action
Description
Close
x selected
Select to unselect your selected audiences.
Delete
Delete
Delete the selected audiences.
FileCSV
Export to CSV
Export the selected audiences to a file named audiences.csv.

Filter the audience list

You can filter the Audiences list using the filter panel âž‹. To show or hide the filter panel use Filter .

Audiences manager

The filter panel consists of the following sections.

Data view

Data view
Description
Owners {width="300"}

The Data view section lets you filter on data views.

  • You use Search to search for data views you want to use to filter.
  • You can select more than one data view.

Owners

Owner
Description
Owners {width="300"}

The Owner section lets you filter on owners.

  • You use Search to search for owners you want to use to filter.
  • You can select more than one owner.

Refresh frequency

Refresh frequency
Description
Refresh frequency {width="300"}

The Refresh frequency section lets you filter on refresh frequency.

  • You use Search to search for refresh frequency you want to use to filter.
  • Only the refresh frequencies defined for the audiences
    in the Audiences list are shown as available options.

Tags

Tags
Description
Tags {width="300"}

The Tags section lets you filter on tags.

  • You use Search to search for tags you want to use to filter.
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