Manage audiences
Audiences can be managed in Customer Journey Analytics using Components > Audiences.
Understand audience management tasks
Managing previously created audiences lets you:
- Schedule or de-schedule automatic audience refresh/update. The maximum expiration on the schedule is 1 year.
- Renew an audience refresh schedule when it is about to expire. Expiring audiences are treated similarly to expiring scheduled reports - the admin gets an email a month before the schedule expires.
- View the refresh interval and the last time that an audience was updated
- Gain insight into the amount of time it took to produce an audience from Customer Journey Analytics. And the amount of time it took to have the audience appear in Real-time Customer Platform for activation purposes.
- See whether the audiences in Customer Journey Analytics are being actively used by Real-time Customer Platform. Or (ideally) any Experience Platform applications that consume the audiences created by Customer Journey Analytics.
If you do have Audience View access, you can view audiences. If you do have Audience Create access, you can edit and delete audiences.
View audiences in the Audiences list
The Audiences list ➊ shows the existing audiences.
To view the Audience list:
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In Customer Journey Analytics, select Components > Audiences.
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(Optional) Use
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(Optional) Search for an audience using
The following columns are available with information about each audience:
table 0-row-2 1-row-2 2-row-2 3-row-2 4-row-2 5-row-2 6-row-2 7-row-2 8-row-2 9-row-2 10-row-2 Column Description When one or more audiences are selected, a blue action bar appears at the bottom of the Audiences interface. See Actions for more details. Title & Description The title and description you entered when you created the audience. Data view The data view in which this audience was created. Audience size The total number of people in this audience. Owner The owner of the audience - the person who created the audience. Refresh frequency The refresh interval configured when the audience was created. Tags Any tags that are applied to this audience. Publishing status Can show Last refreshed Timestamp when the audience was last refreshed. Last modified Timestamp when the audience was last edited or modified.
Edit audiences
You can edit the settings of an audience at any time. When you edit an audience (either a one-time audience or a recurring audience), a republish is required.
To edit an audience:
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In Customer Journey Analytics, select Components > Audiences.
The Audiences page is displayed.
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Select the title of the audience that you want to edit.
The Edit audience dialog displays.
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You can update any of the available fields for the audience. For information about the fields you can update, see Audience builder in the article, Create and publish audiences.
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Select Republish.
Actions
The following are common actions in the Scheduled Projects manager. You can select actions from the context menu:
The following actions are available from the blue action bar when selecting one or more scheduled projects.
audiences.csv
.Filter the audience list
You can filter the Audiences list using the filter panel âž‹. To show or hide the filter panel use
The filter panel consists of the following sections.
Data view

The Data view section lets you filter on data views.
- You use
- You can select more than one data view.
Owners

The Owner section lets you filter on owners.
- You use
- You can select more than one owner.
Refresh frequency

The Refresh frequency section lets you filter on refresh frequency.
- You use
- Only the refresh frequencies defined for the audiences
in the Audiences list are shown as available options.
Tags

The Tags section lets you filter on tags.
- You use